Shipping policy

Last updated: November 11, 2026

Thank you for shopping with ANNA VON WESTEN. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Our Italian-made jewellery is dispatched directly from Italy to destinations in Europe.

Order Processing

Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You will receive a shipping confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times

Orders are delivered in approximately 5 business days from order confirmation. Delivery times are estimates, not guarantees. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is complimentary on every order to Italy, Europe and the United Kingdom.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, applicable customs duties, import VAT and customs clearance fees are included in our prices and covered by ANNA VON WESTEN. You will not be asked to pay additional import charges on delivery.

Customs processing may affect delivery times.

European Union customs, taxes and other applicable fees

For orders shipped to the European Union, applicable taxes and duties are included in our prices. You will not be asked to pay additional import charges on delivery.

Order Tracking

Once your order has been dispatched, we will email you the courier’s tracking number together with the insurance documentation for your shipment. Please note tracking information may take time to update after you receive it.

Shipping destinations

We ship to Italy, Europe and the United Kingdom.

Shipping to the United States and the United Arab Emirates is available upon request. Please contact us at info@annavonwesten.com to enquire.

For other destinations, applicable customs duties, import taxes and customs clearance fees are also included in the price confirmed for your order. No additional import charges will be payable on delivery. Customs processing may affect delivery times.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at info@annavonwesten.com or use the contact details in our contact information policy.